Patient Services
St. Luke's Hospital, as a part of St. Vincent's HealthCare, offers increasing the medical care options for our community. Patients have greater access to a variety of specialists. Not only are SLH patients able to receive care from the providers they have grown to trust, but they have access to resources available through SVHC. Physicians from St. Vincent's Medical Center and St. Luke's Hospital work together sharing ideas, opinions and resources to ensure the best possible care for patients. SLH operates as a fully operational hospital with the exception of transplant services.
Your Bill
St. Luke's Hospital is a private, not-for-profit hospital. We depend on the payments we recevie from our patients to cover the costs of providing those services. There are several ways to pay for services rendered here:
Our Cashier Office is located on the first floor, near Admitting. If you would like to make a payment in person, a cashier is on duty 8:30 a.m. to 3:30 p.m.
By Mail. You may make your payment by mail using the envelope provided with your bill. Or you may mail your payments directly to:
St. Vincent's HealthCare
P.O. Box 45167
Jacksonville, FL 32232
Please be sure to include your account number on your check or money order.
E-Bill. Take advantage of our easy, online Bill Pay system. After you receive you first bill in the mail, you may go to www.jaxhealth.com/e-bill to make a payment, view a history of your procedures and make a payment toward your bill. To use this resource, you will need to have received your firist bill and you will need to sign in to our authorization system. In the interim, if you would like to make a payment by phone, please call 904-296-3849.
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HealthLink
Need a doctor or just medical advice? If you have a health concern that makes you wonder ... Is this an emergency, should I call my doctor, or can I handle this at home? The nurses at HealthLink can help you decide what level of care is right for you according to your symptoms. As nurses, we do not make a medical diagnosis and our service is not intended to replace medical advice given by your physician. St. Vincent's HealthLink services are available to any Florida or Georgia resident to assist in getting the correct medical information to you or to help you find the right doctor. The HealthLink team combines the expertise of registered nurse, specialized in the area of telephone triage, and customer service professionals to assist callers with medical information and assistance in finding a physician that is right for your particular circumstance.
If you feel you are having a medical emergency, we urge you to call 9-1-1. If you're not sure, or want to talk to a nurse, call 904-308-LINK.
Looking for a new physician or need a specialist?
HealthLink can assist you in finding the right physician to meet your needs based on the criteria you provide such as specialty, location, gender, clinical interest and insurance. HealthLink's hours are Monday through Friday, 8:30 a.m. to 5 p.m. Call 904-308LINK (5456) to speak to a HealthLink associate. For after hours or if you would like to see a listing of doctors for St. Vincent's Medical Center and St. Luke's Hospital, please click here to learn more www.jaxhealth.com/doctor
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Lodging
Need a place to stay when you have loved ones at St. Luke's Hospital? There are a number of comfortable hotels and inns in the vicinity that offer one less thing for you to think about when you need to be here for your loved ones. Please see a partial list below of nearby facilities. Many of these facilities offer discounts for organizations such as AAA or AARP. Please inquire when you are making your reservations.
| Name |
Address |
Phone Number |
| Economy Inns of America |
4300 Salisbury Road, Jacksonville, FL |
904-281-0198 |
| Jameson Inn |
7030 Bonneval Road, Jacksonville, FL |
904-296-0968 |
| Holiday Inn Express |
4675 Salisbury Road, Jacksonville, FL |
904-332-9500 |
| LaQuinta Inn |
4686 Lenoir Ave. S., Jacksonville, FL |
904-296-0703 |
| Extended Stay America |
6961 Lenoir Ave., Jacksonville, FL |
904-296-0181 |
| Courtyard |
4670 Lenoir Ave. S., Jacksonville, FL |
904-296-2828 |
| Fairfield Inn |
4888 Lenoir Ave., Jacksonville, FL |
904-854-6200 |
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The Joint Commission
For hospitals, the Joint Commission is that quality-monitoring group. Formerly known as the Joint Commission on Accreditation of Healthcare Organizations, or - to those in the business - "Jayco" - it is an independent, not-for-profit organization established more than 50 years ago. A board that includes physicians, nurses and consumers governs the commission. Joint Commission evaluates the quality and safety of care for more than 15,000 healthcare organizations. To maintain and earn accreditation, organizations must have an extensive on-site review by a team of Joint Commission healthcare professionals at least once every three years.
The purpose of the review is to evaluate the organization's performance in areas that affect your care. Accreditation may then be awarded based on how well a hospital or other healthcare organization meets Joint Commission standards. The Joint Commission sets the standards by which healthcare quality is measured in America and around the world. For more information about JCAHO accredited organizations, a list of Joint Commission accredited organizations and their survey results are posted in the Quality Check section of the Joint Commission website at www.jointcommission.org or you can call Joint Commission's Customer Service Department directly at 630-792-5800 for additional information.
Other methods of reaching The Joint Commission include:
The Joint Commission
One Renaissance Boulevard
Oakbrook Terrace, IL 60181
or
FAX: 630-792-5636
Email: complaint@jointcommission.org
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A Member of Ascension Health
When St. Luke's Hospital joined SVHC, St. Luke's became a member of Ascension Health, the nation's largest Catholic and nonprofit health system with more than 100,000 associates serving in 67 acute care hospitals and dozens of related facilities in 20 states and the District of Columbia. Consistent with its mission to serve all people with special attention to those who are poor and vulnerable, Ascension Health provides clinically excellent care with an emphasis on innovation and a focus on transforming the healthcare industry.
What does it mean to be a part of a Catholic health care ministry?
Learn more by reading A Shared Statement of Identity For the Catholic Health Ministry here
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