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Patient Services

St. Luke's Hospital, as a part of St. Vincent's HealthCare, offers increasing the medical care options for our community. Patients have greater access to a variety of specialists. Not only will existing St. Luke's Hospital's patients be able to receive care from the providers they have grown to trust, but they will also have access to resources available through SVHC. Doctors from St. Vincent's Medical Center and St. Luke's Hospital will work together sharing ideas, opinions and resources to ensure the best possible care for patients. St. Luke's Hospital continues to operate as a fully operational hospital with the exception of transplant services.

Need a doctor or just medical advice? If you have a health concern that makes you wonder ... Is this an emergency, should I call my doctor, or can I handle this at home? The nurses at HealthLink can help you decide what level of care is right for you according to your symptoms. As nurses, we do not make a medical diagnosis and our service is not intended to replace medical advice given by your physician.

St. Vincent's HealthLink services are available to any Florida or Georgia resident to assist in getting the correct medical information to you or to help you find the right doctor. The HealthLink team combines the expertise of registered nurse, specialized in the area of telephone triage, and customer service professionals to assist callers with medical information and assistance in finding a physician that is right for your particular circumstance.

If you feel you are having a medical emergency, we urge you to call 9-1-1. If you're not sure, or want to talk to a nurse, call 904-308-LINK.



Looking for a new physician or need a specialist?
HealthLink can assist you in finding the right physician to meet your needs based on the criteria you provide such as specialty, location, gender, clinical interest and insurance. HealthLink's hours are Monday through Friday, 8:30 a.m. to 5 p.m. Call 904-308LINK (5456) to speak to a HealthLink associate. For after hours or if you would like to see a listing of doctors for St. Vincent's Medical Center and St. Luke's Hospital, please click here to learn more www.jaxhealth.com/doctor



A Member of Ascension Health

When St. Luke's Hospital joined SVHC, St. Luke's became a member of Ascension Health, the nation's largest Catholic and nonprofit health system with more than 100,000 associates serving in 67 acute care hospitals and dozens of related facilities in 20 states and the District of Columbia. Consistent with its mission to serve all people with special attention to those who are poor and vulnerable, Ascension Health provides clinically excellent care with an emphasis on innovation and a focus on transforming the healthcare industry.

What does it mean to be a part of a Catholic health care ministry?
Learn more by reading A Shared Statement of Identity For the Catholic Health Ministry here




Your Bill

St. Luke's Hospital is a private, not-for-profit hospital. We depend on the payments we recevie from our patients to cover the costs of providing those services. There are several ways to pay for services rendered here:

Our Cashier Office is located on the first floor, near Admitting. If you would like to make a payment in person, a cashier is on duty 8:30 a.m. to 3:30 p.m.

By Mail. You may make your payment by mail using the envelope provided with your bill. Or you may mail your payments directly to:

St. Vincent's HealthCare
P.O. Box 45167
Jacksonville, FL 32232

Please be sure to include your account number on your check or money order.

E-Bill. An E-bill service allowing you to make payments online is not available for St. Luke's Hospital patients at this time. In the interim, if you would like to make a payment by phone, please call 904-296-3849.